IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course. The ITIL® Foundation certification is a prerequisite for the Practitioner’s Certificate and the Manager’s Certificate in IT Service Management.the business scenario to adapt new skills by transforming IT services. This course and exam was design and adopted by Central Computer and Telecommunications Agency. The course contains 5 different stages which makes you to clear this exam.
Here are the stages that in this certifications :
ITIL® service strategy,
ITIL® service design,
ITIL® service transition,
ITIL® service operation,
ITIL® continual service improvement
ITIL® Foundation Certification Training :
This is first level of certification that for this exam . Where a student get the basic strategy for clearing the exam. After this course student will be able to manage the resources cost and time for a projects .The key principle of this course is to enrich your knowledge about best practices and generic concept of IT service management industry. After clearing the exam student will be able to manage the big projects and able to handle a IT Team.
Introduction To Service Management
Service Management Life cycle
Introduction To Service Strategy
Service Strategy Concept
Service Strategy Processes
Introduction To Service Design
Key Concept In Service Design
Service Design Processes
Introduction To Service Transition
Service Transition Processes
Introduction To Service Operation
Qualifications required for the course :
Candidate must be in IT service management.
Professionals ideally working in the same environment.
Pattern of Examination:-
Mode of the exam will be Multiple choice questions.
Total duration of the examination is 60 minutes.
Passing marks required is 27 out of 40.
Benefits of Online ITIL® Foundation Certification Training:-
When student complete its course with learn N lead, then he will be able in organizing data in a more sequential, collective, and analyzed way. They will have complete understanding of the business requirements and will be able to deliver cost cutting services. The professionals will be able to deliver more customer concentric products and reduce resource utilization and hence more profitability. The need for ITIL® professionals is increasing on daily basis as many industries are accepting this world class certification.This course helps professionals to gain knowledge on how to use ITIL® tools and techniques to improve business efficiency. It provides an insight into the effectiveness of business concept and service delivery quality over customer’s experiences. This course helps the IT professionals to improve efficiency of their organization’s service delivery quality and service management process by applying ITIL® principles.
Who should apply for this course:-
The ITIL® Foundation certification is most suited for the following IT professionals:
It managers /team leads.
Service delivery managers/ professionals.
Service quality analysts.
Team development managers.
How to get certified with ITIL® Foundation Certification
To achieve the ITIL® Foundation Certification you will need the following:
Completion of 16 hours of instructor led training.
Completion of 24 hours of E-learning materials.
Apply and appear for the ITIL® Foundation Certification exam.
Score the minimum required 65% score within the specified time limit of 60 minutes.
Successfully achieve the associated 2 credits.
ITIL® Practitioner Certification Training
The next level to certification is ITIL® Practitioner Level certification. The person certified has the ability to explain the complete process of ITIL® . Unlike foundation which involves only understanding, practitioner level deals with practice and specialty. There are three broad aspects of this level of foundation – Release and control, Support and restore, and Agree and Define. Some of the best managers have cleared this certification. This shows the importance of this certification.
ITIL® Intermediate Certification Training
More understanding on ITIL® can be gained by completing ITIL® Intermediate Certification Training. The main focus is on planning, implementation, and optimization of the processes. ITIL® found certified professionals are eligible for the course. The complete certification is divided into two modules – Service Lifecycle and Service Capability. Module is a combination of management and technical domain. Professionals can go for any one or both the modules.
ITIL® Expert Certification Training
A total of 22 credit points is required in ITIL® qualification scheme in order to qualify for this certification. The points must be the total of all the above mentioned three levels. The course allows professionals to manage the processes in a better way and also gain complete knowledge of all the life cycles of the processes associated. Life cycle track, capability track, and mixed track are the modules or learning paths of this certification.
ITIL® Master Certification Training
Practical approach is the key to clear the certification. One can choose any real world scenario and the person must be able to implement the situation with the help of ITIL® . Evaluation is done on the basis of written assessment of real time scenario followed by an interview. Professionals must have completed ITIL® Expert level certification, and must have worked in IT service management, or any other management or advisory roles to pursue and complete the certification.